Questions?

Please see below for our FAQs

SATURDAY, OCT 26TH – SUNDAY, OCT 27TH
CENTRAL PARK, ATLANTA

VENUE

ONE Musicfest takes place at Central Park in the Old Fourth Ward neighborhood of Atlanta, GA. Entry gates are located at the Atlanta Civic Center 395 Piedmont Ave NE, Atlanta, GA 30308.

Do NOT put Central Park in your GPS for directions.  It will take you to the WRONG side of the park.  Entry for the festival is ONLY available at the Atlanta Civic Center address at 395 Piedmont Avenue.

The ONE Musicfest festival footprint is completely outdoors. TOTALLY OUTDOORS. Platinum, and VIP ticket holders will enjoy tented areas that provide some shade. Still – No walls. Grass. Cement. Sun. Wind. Out of doors. Outside. In the elements. Basking in Mother Nature. Plan accordingly.

 

FESTIVAL HOURS

Saturday, Oct 26, 2024

ONE Musicfest Day 1

Central Park, Atlanta, GA

12:00PM – 11:00PM

Sunday, Oct 27, 2024

ONE Musicfest Day 2

Central Park, Atlanta, GA

12:00PM – 10:00PM

Get there early both days! We’ve got some great acts opening up the stages and lots of contests and free giveaways happening at the kickoff. Don’t be fashionably late.

 

RAIN POLICY

The festival happens rain or shine. Umbrellas are not allowed, however, hats and ponchos are.

 

FOOD & DRINK

ONE Musicfest hosts dozens of Atlanta’s most popular local food vendors on site dishing out delicious food and dessert. There are vegan and vegetarian options as well as the usual festival fare. Beverages, including beer, wine, and non-alcoholic drinks will be served at bars throughout the festival grounds and in the Platinum & VIP areas. No outside food or drink is allowed.

 

CASHLESS!

Concessions and (most) vendors are cashless.  Registering your RFID wristband for cashless payments is strongly suggested! Debit, Credit & Mobile Payments are widely accepted.

 

KIDS

All attendees over the age of 5 require a ticket for admission. We discourage you from bringing small children. Babies in tow do not require a ticket. Strollers are allowed.

 

TICKET QUESTIONS/ ISSUES

An OMF RFID wristband is required for entry. All purchasers either a) received a wristband by mail; or b) should present your valid ID at the OMF Box Office to receive the wristband for your purchase.

 

BOX OFFICE

There will be an on-site box office for last minute ticket purchases and trouble-shooting. The ONE Musicfest Box Office is open for wristband pick-up at 395 Piedmont Avenue (Atlanta Civic Center). The following are the box office hours:

Friday – 10/25: 11am – 8pm

Saturday – 10/26: 11am – 11pm

Sunday – 10/27: 11am – 10pm

 

REFUND POLICY 

All tickets are non-refundable. The festival happens rain or shine. Your ONE Musicfest ticket is for entry to the festival, not for a specific artist, performance time, or festival location. Artists and schedule are subject to change without notice. Artist cancellation is not grounds for a refund. The ticket is a revocable license for the time/date listed on the ticket.

 

RE-ENTRY POLICY

There is no re-entry during the festival. Come ready to party all day. Pace yourself. We’ve got 11 hours of non-stop music over a massive space for 2 whole days. There are areas to lay out and rest between music sets. Get your rest, kiddos. You’re gonna need it.

 

LOCKERS
Click here to purchase a locker. Each locker includes one 3 in 1 USB charging cable – features type C, lightning cable (apple) and micro USB connectors, so you do not need to bring your own cables. You can safely charge your devices with these ports inside your locker. One day lockers are $25 and two day lockers are $50. Prices will increase on event days.

What type of tickets are available?

There are various ticket types to accommodate every festival goer. 2-Day General Admission, 1-Day General Admission, General Admission PLUS, VIP, Platinum, and Titanium.

 

Are tickets refundable?
All tickets are non-refundable. The festival happens rain or shine. Artists and schedules are subject to change without notice. Artist cancellation is not grounds for a refund. The ticket is a revocable license for the time/date listed on the ticket.

ONE Musicfest reserves the right to refuse entry to anyone. If denied entry, a refund will be provided for tickets purchased in advance.

 

Are there special tickets for kids?
All attendees over the age of 5 require a wristband for admission. We discourage you from bringing children. Babies in tow do not require a ticket. Strollers are allowed.

 

May I purchase tickets at the festival?
In the likely event tickets are still available, yes! But know that we sell out fast and we don’t encourage you waiting that late to purchase your tickets. There will be an on-site box office for last minute purchases. Will call location and hours will be available in the weeks before the festival.

 

I received my ONE Musicfest Wristband. Now What?

  • Your wristband is your ticket for festival entry.  No paper or electronic tickets are valid.
  • ONE Musicfest is a CASHLESS event!  Your wristband is your payment method for Food Vendors, Beverage Concessions & Festival Merchandise.
  • Your chance to win upgrades & sponsor experiences(just by registering your wristband!)

IF YOU DON’T READ ANYTHING ELSE, READ THIS:

DO NOT put on or tighten your wristband until you’re ready to attend the festival. Wristbands cannot be loosened or removed without damaging. If you need a replacement, there will be a $50 wristband replacement fee at the OMF Box Office located outside the entrance of the festival. Wristband replacement cannot be done in advance.

ONE Musicfest is an all CASHLESS event.

Link your credit card to buy food, drinks and merch with a tap of your wristband

How To Register Your Wristband

To register your ONE Musicfest wristband, tap it on your NFC-enabled device.  You will then receive a prompt notification to open the Billfold Wallet App. This is a web-based app so no download is necessary. You will use the Billfold Wallet App to register your profile and link you wristband to your payment card.

Alternatively, you can click on the following OMF Wristband Registration link to the Billfold Wallet App and enter the printed UID located on the back of the RFID tag.  You will then follow the same steps as above.

All orders placed before October 16 will receive wristband delivery by mail. All orders placed after October 16 will be available at the festival’s Early Will-Call or day-of-show Box Office.

Need Help? Reach us at info@onemusicfest.com

Download the official ONE Musicfest 2024 app to view daily stage schedules, alerts, directions, food options, merch and stay updated on festival news. Available for free in the App Store and Google Play.

OMF BAG POLICY

 

NOTE: All attendees will be subjected to a magnetometer search, physical pat down, and bag search.

 

BAGS PERMITTED

  • Any bag made of Clear Plastic, Clear Vinyl or Clear PVC

  • Drawstring bag (limit 1 pocket)

  • Clear Bag

  • Small Purse / Small Clutch Bags

  • Waist Pack or Fanny Pack

  • Empty Hydration Pack (limit 2 pockets)

 *ALL permitted bags must be NO LARGER than 14″ x 11″ x 5″ 

BAGS NOT PERMITTED:

  • ANY bag larger than 14″ x 11″ x 5″

  • Fabric Bags (beach bag, back pack or any multi-pocket bag)

  • Framed Backpack

PROHIBITED ITEMS

 

Allowed/Not Allowed Items

 

ALLOWED

• Bags meeting Bag Policy Description

• Sunscreen Lotion (No Aerosol cans)

• Strollers and child care supplies

• Point & Shoot Cameras (No interchangeable lenses)

• Binoculars

• Beach Towel/Yoga Mat (1 per person)

• Hats

• Rain Jacket / Ponchos

• Paper fans and mini personal fans/misters

• Sunglasses

• Earplugs

• Personal Cameras

• Prescription Medication

• Baby strollers, plastic baby bottles and milk/formula

• Empty PLASTIC water bottles (NO METAL WATER BOTTLES) and water pouches

• Valid Driver’s License

• Cash, Credit, Debit & ATM cards

• Dancing/comfortable shoes

• A good attitude

• Your homies

 

NOT ALLOWED

• Aerosol Containers, including sunscreen and personal beauty products

• Metal Water Bottles

• Audio or Video Recording Equipment including Go Pros

• Outside Food or Beverages, Coolers or Picnic Baskets

• Bags prohibited by Bag Policy Description

• Fireworks, explosives or combustible materials

• Illegal Weapons of Any Kind / Illegal Substances / Fireworks or Combustibles

• Mace or Pepper Spray

• Pets/Animals (except service animals)

• Selfie Sticks, Go Pros Sticks or Tripods OR Professional Camera Equipment

• Glass or metal containers

• Skateboards, Scooters, Bikes or Personal Motor Vehicles

• Drones or Aircrafts

• iPads or Tablets

• Hammocks or Slacklines

• Carts or Wagons of Any Kind

• Chairs, Lawn Chairs or Stools

• Blankets or anything larger than a beach towel/yoga mat

• Tents, Canopies or Umbrellas

• Large Chains or Spiked Jewelry

• Laser pointers

• Unauthorized solicitation materials (handbills, flyers, samples)

• No illegal vending is permitted. No unauthorized/unlicensed vendors allowed

Medical Info

For those requiring medical assistance, there will be a clearly marked medical tent available on site. Prescription medication and medical equipment is permitted with matching valid identification.

 

For the Mamas
There will be a breast pumping and storage service provider on site.  Please check out the festival map for their location.

 

ADA Accessibility

ONE Musicfest is ADA Accessible and both stages have ADA accessible viewing platforms. To access the ADA viewing areas, you and your 1 companion (only 1 companion is allowed) MUST request ADA wristbands at the Accessibility Services booth.

For a complete OMF Accessibility informational guide (including wheelchair access, parking, viewing platform and more, please click HERE.)

For any accessibility-related questions not answered in the linked guide above, please email us at accessibility@onemusicfest.com.

Getting There

ONE Musicfest 2024 takes place at Central Park, Renaissance Park & The Civic Center parking lot.  Entry gates for all attendees are located at 395 Piedmont Ave NE, Atlanta, GA 30308.

Do NOT put Central Park in your GPS for directions.  It will take you to the WRONG

side of the park.  Entry for the festival is ONLY available at the Piedmont address.

FESTIVAL PARKING/RIDE SHARE

For rideshare drop off/pick up, please use the address 395 Piedmont Ave NE, Atlanta, GA 30308. Parking in the area is VERY limited. Expect premium rates of $30 – $40 at lots in the area. Rideshare (Uber/Lyft) is encouraged.

MARTA

To get to Central Park, you can use the Civic Center Station stop. Central Park is an approximately 13-minute walk from the station. Start on West Peachtree Street Northwest heading North.  Make a right onto Pine Street Northeast. Then take a right on Piedmont Avenue Northeast. The entry gates are located at 395 Piedmont Avenue Northeast Atlanta, GA 30308.

If you are coming from Hartsfield-Jackson Atlanta International Airport, MARTA has a rail station located at the north end of the airport, near baggage claim. This service offers the quickest and least expensive way to get to and from the airport to downtown Atlanta.

Visit www.itsmarta.com for fare, schedule, and safety information.

 

How do I or get my artists a spot to perform at OMF?

We DO NOT accept artist performance submissions. Please DO NOT email us with artist suggestions/information.

 

How do I get the latest OMF updates?

If you would like to be one of the first to receive the festival date release, artist line up, and festival news sign up for our emails here.

 

Does OMF have an app?

Yes! The app gives you immediate access to all things OMF. Not just on the days of the festival but throughout the year! Our App is available in your mobile app store for iOS and Android.

 

Will there be lockers for me to place my items?

Yes! Click here to purchase a locker.

Each locker includes one 3 in 1 USB charging cable – features type C, lightning cable (apple) and micro USB connectors, so you do not need to bring your own cables. You can safely charge your devices with these ports inside your locker. One day lockers are $25 and two day lockers are $50. Prices will increase on event days.

 

Will there be a designated area for me to charge my phone?

Our on-site lockers include one 3 in 1 USB charging cable – features type C, lightning cable (apple) and micro USB connectors, so you do not need to bring your own cables. You can safely charge your devices with these ports inside your locker. One day lockers are $25 and two day lockers are $50. Prices will increase on event days.

Click here to purchase a locker.

How do I contact OMF?

Interested in purchasing an on-site locker during the festival?  Click here.