ONE Musicfest Privacy Policy – Your Privacy Rights

Effective Date: May 20, 2025
Last Updated: May 20, 2025

This Privacy Policy applies to all websites, mobile apps, services, and interactions where it appears, including those operated by or affiliated with ONE Musicfest and Sol Fusion, LLC (“ONE Musicfest,” “we,” “our,” or “us”). This includes ticketing platforms, on-site check-ins, customer service communications, and third-party promotional partnerships.

We are committed to protecting your privacy and managing your personal information responsibly and transparently. Please read this Privacy Policy carefully to understand how we collect, use, disclose, and protect your information.

1. Information We Collect and How We Collect It

We collect information directly from you, automatically through your interactions with our services, and from third-party sources. This includes:

Personal Information

• Full name and aliases
• Contact details (email address, phone number, physical address)
• Payment and billing information (e.g., credit/debit card details)
• Ticket purchase history and event preferences
• Social media handles and publicly available posts
• Accessibility requirements
• Information submitted via forms, surveys, or promotions

Technical Information

• IP address and device identifiers
• Browser type, device type, OS, and screen resolution
• Location data (via GPS, Wi-Fi, or IP-based geolocation)
• Web analytics (e.g., pages visited, time on site, click paths)
• Cookies, web beacons, and other tracking technologies

Sensitive Information

We only collect and use sensitive personal information (such as accessibility or health-related data) as required to provide requested accommodations or as permitted by law.

2. How We Use Your Information

We use your information to:

• Process ticket sales, registrations, and customer support
• Facilitate personalized experiences on our platforms
• Send transactional messages, confirmations, and notifications
• Send promotional communications and marketing (unless opted out)
• Comply with legal, regulatory, or contractual obligations
• Detect and prevent fraud, abuse, or security threats
• Enforce our Terms of Use and other policies
• Analyze performance and improve services

We may also combine your data with other sources for profiling, behavioral targeting, and audience segmentation for both internal use and partner campaigns.

3. Sharing Your Information

We may share your information with:

Internal Affiliates

• Sol Fusion, LLC and its affiliated entities, employees, contractors, or vendors

External Service Providers

• Payment processors, cloud service providers, marketing agencies, CRM platforms, data storage services

Event Partners & Sponsors

• Artists, promoters, venues, merchandise vendors, and sponsors who participate in our events. These entities may use the information to send you marketing per their own privacy policies.

Advertising & Analytics Partners

• Ad networks, social platforms, and analytics providers for targeted advertising and performance tracking

Legal Compliance & Business Transfers

• Law enforcement, regulators, or courts when legally required
• In connection with a merger, sale, or acquisition of assets

We do not sell your personal data for monetary gain; however, we may share information for targeted advertising, cross-context behavioral analysis, or partnerships, which may qualify as a “sale” under some laws (e.g., CCPA/CPRA). You may opt out of such activities (see “Your Rights” below).

4. Your Rights and Choices

You have the following rights, subject to verification and applicable law:

• Access: Request details of the personal data we hold about you
• Correction: Update or correct inaccuracies in your personal data
• Deletion: Request that we delete your personal information
• Data Portability: Receive a copy of your data in a portable format
• Opt-Out:
  
  
  • Of marketing communications
  • Of sale/sharing of personal data
  • Of profiling or targeted advertising
• Non-Discrimination: You will not be penalized for exercising your privacy rights

How to Exercise Your Rights

Submit your request via email at info@onemusicfest.com or by writing to:

ONE Musicfest Privacy Officer
659 Auburn Ave NE Ste G20
Atlanta, GA 30312-1977

Include your full name, contact information, and the nature of your request. We may verify your identity using your email, phone number, or prior transaction data.

5. Cookies, Tracking & “Do Not Track”

We use cookies and similar tracking technologies to:

• Provide site functionality
• Analyze traffic and usage
• Enable personalized content and ads

By using our site, you consent to our use of cookies in accordance with this policy. Your browser settings may allow you to disable cookies. Our site does not currently respond to “Do Not Track” signals.

6. Data Retention and Deletion

We retain personal data for as long as necessary to:

• Fulfill our contractual and legal obligations
• Maintain business and financial records
• Resolve disputes and enforce policies

After these purposes have been met, your data is securely deleted or anonymized. Retention periods vary depending on data type and applicable law.

7. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected data from a child under 16, please contact us immediately.

8. International Data Transfers

If you are accessing our services outside the United States, your information may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

9. Security

We implement commercially reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential.

10. Third-Party Links and Services

Our websites may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted to our website with a revised “Last Updated” date. Continued use of our services constitutes your acceptance of the updated policy.

Contact Us

Email: info@onemusicfest.com
Mailing Address:
ONE Musicfest
659 Auburn Ave NE Ste G20
Atlanta, GA 30312-1977
Attn: Privacy Officer, Legal

© 2025 Sol Fusion, LLC. All rights reserved.